My personal choice in airlines? Cathay Pacific.
From the ground crew to the airline crew, they manage to exude warmth and hospitality. I recall struggling with my ice cream - I was practically pounding my mini cup with my teaspoon. The in-flight attendant approached me and offered me a new cup of ice cream BEFORE I could even complain. This is exemplary customer service. Outstanding service matched with good food makes eating mid-air a pleasure for passengers like me.
This is probably why Cathay Pacific has been voted time and again as one of the best airlines in Asia.
Cathay Pacific is ranked second in freshness of food. The first class cabins have rice cookers, toasters, and skillets so omelettes and rice are cooked prior to serving. In 2005, Cathay Pacific earned the Airline of the Year award, followed by Qantas Airways and Emirates. In 2007, the Hotel Club voted Cathay Pacific as one of the top five airlines in Asia Pacific. Then in 2008, Cathay Pacific emerged once more as one of the three best airlines in the world.
To the staff of Cathay Pacific, xiexie*!
(Chinese for "thank you!")
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